Administrative Setup and Administrative Culture in Rajasthan.

Within a state there is generally a four-tier structure of ad- ministration – division, district, taluka/tehsil/block, and village. The district has been so far the most important unit of administration. Some of the states have introduced the system of Panchayati Raj, generally a three-tier structure of local self- government in rural areas at the vil- lage, block and district levels. Two recent constitutional amendments have bestowed on the local bodies in rural and urban areas constitutional status and specific functions including education, covering education upto secondary level, technical training and vocational education, adult and non-formal education. These amendments will strengthen decentralised management of educa- tion at the grass-root level.

 

 

For the administrative ease rajasthan has been devided into following seven devisions:-

 

1          Ajmer Division

2          Bharatpur Division

3          Bikaner Division

4          Jaipur Division

5          Jodhpur Division

6          Kota Division

7          Udaipur Division

 

 

 

Districts of Rajasthan

 

 

 

 

 

 

Citizen’s Charter is a document which represents a systematic effort to focus on the commitment of the Organisation towards its Citizens in respects of Standard of Services, Information, Choice and Consultation, Non-discrimination and Accessibility, Grievance Redress, Courtesy and Value for Money.

The main objective of the exercise to issue the Citizen’s Charter of an organisation is to improve the quality of public services. This is done by letting people know the mandate of the concerned Ministry/ Department/ Organisation, how one can get in touch with its officials, what to expect by way of services and how to seek a remedy if something goes wrong. The Citizen’s Charter does not by itself create new legal rights, but it surely helps in enforcing existing rights. This website provides the details of Citizen’s Charter of various Ministries/ Departments/ Organistions of the Government of India.

The basic objective of the Citizen’s Charter is to empower the citizen in relation to public service delivery. The six principles of the Citizen’s Charter movement as originally framed were:

 

(i) Quality: Improving the quality of services;

 

(ii) Choice: Wherever possible;

 

(iii) Standards: Specifying what to expect and how to act if standards are not met;

 

(iv) Value : For the taxpayers’ money;

 

(v) Accountability: Individuals and Organisations; and

 

(vi) Transparency: Rules/Procedures/Schemes/Grievances.

 

These were later elaborated by the Labour Government as the nine principles of Service Delivery (1998), which are as follows:-

 

1. Set standards of service

 

2. Be Open and provide full information

 

3. Consult and involve

 

4. Encourage access and the promotion of choice

 

5. Treat all fairly

 

6. Put things right when they go wrong

 

7. Use resources effectively

 

8. Innovate and improve

 

9. Work with other providers

Government of Rajasthan(Administrative Reforms and Coordination Department, Jaipur, Rajasthan) manages the citizen charters in the state Following departments have issued there separate charters, which could be accessed from their websites.

 

1. Registration and Stamps Department, Rajasthan, Ajmer

 

2. Food and Civil Supplies Department, Rajasthan, Jaipur

 

3. Revenue Department

 

4. Local Bodies

 

5. Transport Department

 

6. Medical & Health & Associate Hospitals

 

7. SMS Medical College & Hospital, Jaipur

 

8. Jawahar Lal Nehru Medical College, Ajmer

 

9. Psychiatry Centre & Mental Hospital, Jaipur

 

10. Sir Padampat Mother & Child Health Institute , Jaipur

 

11. Chest & T.B. Hospital, Jaipur

 

12. Mahila Chikitsalaya, Jaipur

 

13. Zenana, Hospital, Jaipur

 

14. Medical & Health Services (E.S.I) Rajasthan, Jaipur

 

15. Police Department

 

16. Rajasthan State Road Transport Corporation, Jaipur

 

17. Labour Deprtment

 

18. Factories & Boilers Department

 

19. Land & Buildings Taxes Department

 

20. Commercial Taxes Department

 

21. Bureau of Anticorruption, Rajasthan, Jaipur

 

22. Command Area Development & Water Utilization Department

 

23. Mines & Geology Department

 

24. Literacy & Adult Education Department, Rajasthan, Jaipur

 

25. Irrigation Department, Rajasthan, Jaipur

 

26. Animal Husbandry Department

 

27. Jaipur Vidyut Vitran Nigam Ltd, Jaipur (Jaipur DISCOM)

 

28. State Insurance & General Provident Fund Department

 

29. Home Guard & Civil Aviation Department

 

30. Colonization Department

 

31. Jaipur Development Authority

 

32. Women & Child Development Department

 

33. Secondary Education Department

 

34. Citizen’s Charter for Divisional Commissioners’ Office

 

35. Higher Education, Jaipur

 

36. Panchayati Raj Department

 

37. Technical Education Department

 

38. Public Works Department

 

39. Agriculture Marketing Department

 

40. Settlement Department

 

41. Rural Development Department

 

42. Directorate of Water Shed Development & Soil Conservation Department

 

43. Fisheries Department

 

44. Cooperative Department

 

45. Employment Department

 

46. Agriculture Marketing Board

 

47. Public Health Engineering Department

 

48. Rajasthan State Industrial Development & Investment Corporation Ltd., Jaipur

 

49. Industries Department, Rajasthan, Jaipur

 

50. Rajasthan Finance Corporation (RFC)

 

51. Small Savings Department

 

52. Vidut Nirikshanalaya Rajasthan, Jaipur (Electrical Inspector, Rajasthan, Jaipur)

 

53. Agriculture Department, Rajasthan, Jaipur

 

54. Forest Department

 

55. Director, Elementary Education, Rajasthan, Bikaner

 

56. Director, Prosecution, Rajasthan, Jaipur

 

57. Jail Department, Rajasthan, Jaipur

 

58. Tourism, Art and Culture Department, Rajasthan, Jaipur

 

59. Devasthan Department, Rajasthan, Udaipur

 

60. Excise Department, Rajasthan, Udaipur

 

61. Director, Horticulture Department, Rajasthan, Jaipur

 

62. Town Planning Department, Jaipur (JLN Marg).

 

 

The Rajasthan Guaranteed Delivery of Public Services Act, 2011

The Rajasthan Guaranteed Delivery of Public Services Act, 2011 guarantees the delivery of 108 services in 53 areas concerning 15 departments. The time period kept for the delivery of services ranges from one day in the case of removal of animal carcasses from public places to two days for driving licences, 75 days for land use conversion and a maximum of 90 days for sanction of old age pension. Issue of birth/death certificates has been promised in 7-15 days and new ration card in seven days.

 

Right To Information

RTI stands for Right To Information and has been given the status of a fundamental right under Article 19(1) of the Constitution. Article 19 (1) under which every citizen has freedom of speech and expression and have the right to know how the government works, what role does it play, what are its functions and so on.

Right to Information Act empowers every citizen to seek any information, take notes, extracts or certified copies of documents or records, take certified samples of material.

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